Return, exchange, and refund policy

RETURN, EXCHANGE, AND REFUND POLICY OF MYNOTES VIETNAM CO., LTD.

MyNotes Vietnam Co., Ltd. values your trust in choosing our products. To ensure a smooth shopping experience, we kindly ask you to carefully check the following when placing your order and before signing for delivery:

Quantity, product name, and product quality.
Order details and recipient information (verify with the delivery note).

RETURN AND EXCHANGE POLICY

1. Processing Timeline

Order Status	Successfully delivered	In transit
Processing Time	Within 7 business days	Upon receiving your request
Resolution Details	Based on the condition of the order for return/exchange (see #2: Conditions below)	We will assist with exchanging for a more suitable item or canceling the order(*)
(*) If you cancel an order that was paid via bank transfer and do not wish to place a new order, we will refund you within 7 business days through the banking system from the date we receive and process your request.

2. Conditions for Returns and Exchanges

MyNotes Vietnam Co., Ltd. accepts returns or exchanges if:

The product is in its original packaging and shows no signs of use.
The product includes all accessories and promotional gifts (if any).
The delivery note or VAT invoice (if applicable) is provided.
The return/exchange request is made within 7 days from the date you receive the product.

We will process your request within 7 business days from the date you receive the product. Unfortunately, we cannot handle claims after this period.

3. Cases for Returns/Exchanges and Resolutions

Please take photos of the product and packaging, state your reason, and email us at lienhe@mynotes.vn with the subject “Return/Exchange Order #order_number”, or call our hotline at 033 463 2535.

Technical Issues (e.g., missing pages, damaged spine): We will replace it with the same product; if out of stock, we will refund or exchange for another product.
Wrong/Missing Items: We will deliver the correct product or send the missing items.
Damaged During Shipping (e.g., dented, wet): Please inspect upon receipt, note on the delivery receipt, and contact us for support.
Product Not as Described: Contact our hotline for case-by-case resolution.
Personal Reasons (e.g., ordered by mistake, don’t like it): Unfortunately, we do not support returns/exchanges.
Damage Caused by Customer: Returns/exchanges are not supported.

4. How to Return/Exchange Products

Please pack the product (including accessories, gifts, delivery note/invoice) and send it to the address we provide via email within 3 business days after your request is approved.

Products must be sent via postal service, and you are responsible for ensuring the product remains intact.
You will cover the shipping fees for returns/exchanges (except in cases of errors by MyNotes Vietnam Co., Ltd.).
We will update you on the processing status via email or phone after receiving the product.

5. Refund Method

Refunds will be processed via bank account within 7 business days after we receive the returned product.